Seaking Engines Outboard Return Policy
At SeakingEngines.com, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward and customer-friendly return policy.
1. Eligibility for Returns
– You may return most new, unopened, and unused items within 30 days of delivery for a full refund.
– Items must be in their original packaging with all tags, manuals, and accessories included.
– Certain products (e.g., special orders, custom-built engines, or clearance items) may be marked as **non-returnable at the time of purchase.
2. How to Initiate a Return
– Contact our customer service team at info@seakingengines.com to request a Return Authorization (RA) number.
– Include your order number, product details, and reason for return.
– Once approved, you will receive instructions on how to return the item.
3. Return Shipping & Fees
– Customer Responsibility: Return shipping costs are the responsibility of the buyer unless the return is due to our error (e.g., wrong item shipped or defective product).
– Original Shipping Fees: Non-refundable unless the return is due to our mistake.
– We recommend using a trackable shipping method to ensure your return is processed efficiently.
4. Refund Process
– Once we receive and inspect your return, we will process your refund within 5-7 business days.
– Refunds will be issued to the original payment method used during purchase.
– Depending on your bank or payment provider, refunds may take 3-10 business days to reflect in your account.
5. Exchanges & Warranty Claims
– If you need an exchange for a defective or incorrect item, we will cover return shipping and send a replacement at no extra cost.
– For warranty claims, please refer to our [Warranty Policy](#) or contact our support team.
6. Damaged or Defective Items
If your item arrives damaged or defective, notify us within 48 hours of delivery. We will arrange a free return or replacement upon verification.
7. Final Sale & Non-Returnable Items
– Custom-built engines, special orders, and clearance items marked “Final Sale” cannot be returned unless defective.
Questions?
We’re here to help! Contact our support team at:
📧 info@seakingengines.com
